Our Commercial Service Centre (CSC) was officially launched in September 2004 to enhance customer service and to provide our corporate customers with a one-stop centralised customer enquiry line. We handle corporate inquiries and requests ranging from general product/banking/account information to specific transaction investigation and basic support for our Corporate Internet Banking facilities.
Our team of dedicated Customer Service Officers is professionally trained to deliver solutions-oriented and prompt after-sales service, and to handle non-advisory inquiries relating to the following products:
Account Services
Account activities/details
Account opening/information update
Bank statement
Cash transaction
Cheque book
Cheque Clearing Enquiries
Cheque status
Stop payment
Cheque clearing discrepancies
Marked cheque information
Clearing period/charges for foreign cheques
Remittances
Incoming/outgoing funds
Remittance/charges information
Non-receipt of funds
Recall funds/stop payment/cancellation Instructions
Velocity/Phonebanking
Application procedure/forms
Corporate ATM cards
Phonebanking Code/Pin
Electronic Banking ID/Password
First level electronic banking support
Easi-Check/E-Transfer/Easi-Express
Status of cheque issues
Cheque discrepancies
First level system support
Credit Referral
Overdrafts/Term Loan facilities/trade facilities
Islamic Banking
Hire Purchase-i
Leasing-i
Equipment Financing i
Cash Line facility -i
New Products
Other Credit Products
Revolving Credit-i
Loans
How to apply
Request for Indicative rate
Outstanding amount
Interest due
Non-receipt of loans statement
Interest rate
Request for redemption
Overdraft outstanding
Loan due
Penalty amount
General Information
Branch location
Operating hours
Branch facilities/services
Getting in touch
Our friendly customer service officers can assist you. Simply contact them at:
Hotline: 03-20551111 / 04 – 2017799 / 07- 2208899
Fax: 03 - 26948360
Email: bbcsc@ocbc.com
Our operating hours are:
Monday - Friday 9am – 6.00pm
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