OCBC Bank is committed to continuously improve its services and support to give you greater control and confidence to build your business in today’s environment.

We proudly bring to you our Business Banking Service Desks across Peninsular and East Malaysia to provide you, our corporate customers, a one-stop customer support. Our experienced Customer Service Associates and Managers will answer your trade finance and non trade finance related questions and resolve problems quickly. You can also submit and collect your trade documents at the convenience of the nearest branch.

We are dedicated to your business and assure you of our superior customer service. We bring continuity and stability to every banking relationship by meeting your every need. This is our measure of success.

What can our Business Banking Service Desks do for you?

Trade Products and Services

We have the latest cut-off times with same day turnaround for both import and export products and services!

The Best Cut-Off Times in Town

We understand the importance of timing in the running of your business.  That is why you should take advantage of our extended cut-off times for submission of trade products below:

Go to the nearest branch to submit your Letter of Credit application before the cut-off times and have them issued within the same day! Yes! This is exactly what we can do for you at OCBC Bank!

And if you have any queries on our trade products and services, our Customer Service Associates and Managers will do their utmost best in answering them.

Trade Enquiries

·         Provide you with your updated transaction statuses

·         Follow through the course of transaction processing from receipt till completion

·         General enquiry on trade products and features

i.e. Bankers Acceptance;

            Trust Receipt;

            Import Letter of Credit;

            Export Letter of Credit Advising and Confirmation;

            Bills Negotiation and Discount;

            Documentary Collections, and

            Foreign Currency Trade Finance

·         Provide you with the information on the Bank’s trade services and finance solutions

·         Provide you personalised customer service – local dialect customer support

·         Provide trade advisory services on the usage of different trade instruments that suit your needs better

Trade Products

We have a wide range of trade products suited to your business requirements.

Our Trade Products Include:

•                Letter of Credit

                     Issuing

                     Advising

                     Negotiation

                     Confirmation and Discount

                     Transferable LC

                     Red Clause LC

                     Back-to-Back Structures

                     Front-to-Back Structures

•                Trust Receipt Financing

•                Foreign Currency Trade Finance

•                Bankers Acceptance

•                Export Credit Refinancing

•                Shipping Guarantee

Come visit your nearest Business Banking Service Desks now!

You may also choose to call our Trade Finance Hotline for enquiries on our trade products and services, at:

Loan Products and Services

Need information on your loan account(s)? Visit our Business Banking Desks to obtain and check on any matters related to your loan account(s) such as these listed below.

Account Enquiries

Loans                                                          

• How to apply for a loan
• Request for indicative rate
• Outstanding amount
• Interest rate
• Interest due
• Loan transaction statuses
• Non-receipt of loans statement
• Request for redemption
• Overdraft outstanding
• Loan due
• Penalty amount

Deposit

• Cheque status
• Stop payment instructions
• Cheque clearing discrepancies
• Marked cheque information
• Clearing period/charges for foreign cheques

Products

We have specially designed loan packages with attractive features just to match your different financing needs:  Want to know more about the products below?

·         Business Premises Financing

·         SME Lending

·         Distributor Financing

·         Procurement Contract Financing

Visit our Business Banking Service Desks anytime from Monday to Friday between 9.00 am to 6.00 pm and Saturday between 9.00 am – 1.00 pm

We have 19 Business Banking Service Desks across Malaysia to ensure we provide the convenience and support for your business.

 We are located at :

As part of our continuous effort to improve our service to you, we are availing our service centre to you which you could call for resolving queries and difficulties with your banking accounts and transactions. So if you are located in KL, our service centre is only a phone call away to solve your problems and answer your queries.

We constantly bring you a whole new world of enhancements to offer your complete financial solutions in terms of products and services.

OCBC Bank is always here to serve you better.