A) Protecting Your Password

Your password is important. Follow these tips when selecting a secure password:

• Never reveal your User Name and Password to anyone. If you suspect that someone has gained access to your User Name and Password, change it immediately.
• Do not use the same number or letter sequence for User Name and Password.
• Avoid using the same password for everything, such as email, voice mail, etc
• Use both upper and lowercases and mix letters with numbers.
• Avoid easily identifiable passwords such as phone numbers and birth dates.
• Change your password frequently using the "Change Password" function.
• If you suspect any unusual activity or the last logon time stamp, you should immediately change your password by using the "Change Password" function.
• Do not use password from other Internet sites.
• Do not leave your system unattended when you are logged on to OCBC Internet Banking.
• Always clear your PC browser's cache after each session. This will ensure that all your account information is permanently removed from your system memory. 
• Check and ensure that your PC browser does not store your password. If you are using Microsoft Internet Explorer 5.5 and above, you should check and ensure that the browser's 'Use Online AutoComplete' function is disabled by following the following steps:
  • On you Internet Explorer browser Menu bar, go to [Tools]
  • Select [Internet Options]
  • Select [Advanced] and scroll down to [Browsing]
  • Uncheck [Use Online AutoComplete]
  • Click [OK]

B) Other Security Tips

• Install anti-virus or anti-spyware and firewalls in your personal or home computers, particularly when they are linked via broadband connections, digital subscriber lines or cable modems.
• Update the anti-virus and firewall products with security patches or newer versions on a regular basis.
• Remove file and printer sharing in your computers, especially when they have Internet access via cable modems, broadband connections or similar set-ups.
• Make regular backup of critical data.
• Consider the use of encryption technology to protect highly sensitive data.
• Log off the online session and turn off the computer when not in use.
• Do no install software or run programs of unknown origin.
• Delete junk or chain emails.
• Do not open email attachments from strangers.
• Do not select the option on browsers for storing or retaining user name and password.
• Do not disclose personal, financial or credit card information to little-known or suspicious websites.
• Do not use a computer or a device that cannot be trusted.
• Do not use public or Internet cafe computers to access online banking or perform online financial transactions.
• Once your Access Code/User ID/Username or PIN/Password become invalid or cease to have effect, you should inform us immediately by using the e-mail option “Contact Us” or contact Call Centre at 1300-88-5000 or +603-8317 5000 if you are calling from outside Malaysia.
• You should also exercise precaution against viruses or other programmes such as Trojan Horse that can capture your password keystrokes and other personal information. Such captured data can be sent to another party without prior consent. To avoid getting infected, we recommend that you
  (1) equip your Personal Computer with the latest virus detection software so as to protect yourself against any virus attacks and other malicious attacks,
  (2) update the anti-virus and firewall products with security patches or newer versions on a regular basis,
  (3) avoid downloading any files from websites and people you are not sure about,
  (4) avoid using programs that allow you to automatically get or preview files and
  (5) install a personal firewall to protect against hackers, virus attacks or Trojan Horse programs.
• You should check your account and transaction history regularly to ensure that all details are updated and that there are no unauthorised transactions on your account(s). OCBC Internet Banking will display your last login date and time, whenever you logon, to help you monitor this.
• If you notice any unusual/unauthorised transactions, please change your PIN and notify us immediately. It is important that you inform us immediately.
• Your usage of OCBC Internet Banking is subject at all times to the Internet Banking Terms and Conditions. You should therefore read carefully and adhere to the recommended security practices. The Bank is not responsible for any loss or damage in connection to the use of OCBC Internet Banking services unless such loss is attributable to our negligence or willful default.

As a user OCBC Internet Banking, you have the right to
(1) suspend your Internet Banking Access immediately should you suspect any unusual activity and/or unauthorised access,
(2) terminate this service,
(3) request to reset your OCBC Internet Banking Password and
(4) obtain information from the Bank regarding your online transactions.