All OCBC Internet Banking customers are eligible to use Mobile Banking.

You require a mobile phone that has GPRS or EDGE or 3G access, with Java and MIDP 2.0. View list of supported mobile phone models .

View list of supported mobile phone models. For Nokia phones, you may check your phone model by typing *#0000# and press Call/Send. For Sony Ericsson phones, you may check your phone model by selecting Menu > Settings > Phone Status. For Samsung phones, you may check your phone model every time you turn on your phone.

Note: The above steps are applicable to selected phone models only.

Please ensure that GPRS or EDGE or 3G access is enabled in your mobile phone. Once enabled, enter the URL: mobile.ocbc.com.my in your browser. 

Once the mobile banking portal has loaded, click on Login Setup. From there, follow the steps to download/install the mobile banking application.

After you have downloaded the Mobile Banking application, you can log in to the Mobile Banking services using your Internet Banking Login ID and Password.

The process is totally paperless. All you need to do is access our site at https://www.ocbc.com.my/internet-banking/ and click on the Sign Up link. Identify yourself with either your OCBC ATM card or OCBC Credit Card with the respective PINs. Once verified, you will be requested to choose your permanent Login ID and Password which will be used for all future access to Internet Banking and Mobile Banking.

To be able to use our Mobile Banking services, you must first obtain your Internet Banking ID and password. To do so, please go to https://www.ocbc.com.my/internet-banking/. After you have successfully obtained your Login ID and password, proceed to download the Mobile Banking application to your mobile phone by going to mobile.ocbc.com.my from your phone’s browser.

Please call OCBC Contact Centre Officers and request for Password Reset. Once completed, login to OCBC Internet Banking https://ocbc.com.my/internet-banking/ and click on the “I have forgotten my password” link and set your preferred password.

No, you cannot log in to Mobile Banking if your Internet Banking ID is locked. To unlock your Login ID, please contact OCBC Contact Centre at 1-300-88-5000 or 603-83175000 (outside Malaysia) for assistance.

OCBC Mobile Banking offers you a new channel to bank on the go using your mobile phone where you can easily manage your bank accounts and perform selected Internet Banking transactions such as enquire on your account balances, transfer funds, pay your bills, view your recent transaction history and manage your cheques.

OCBC Mobile Banking offers 24-hour access to your accounts everyday. It is fast and convenient, allowing you to perform your transactions anywhere and anytime.

No, only funds transfer to registered beneficiary and bill payment to registered payee can be made via Mobile Banking. To register, log in to Internet Banking and proceed to add beneficiary.

To receive SMS or email notifications, please log in to Internet Banking, select Smart Notification and specify the transactions you wish to receive SMS or Email notification. All successful and unsuccessful monetary transactions will generate notification.

The combined maximum incorrect attempt for Mobile Banking and Internet Banking is 3 times. If you exceed the maximum attempts allowed, your Login ID will automatically be locked.

There is no service charge for OCBC Mobile Banking. However, standard transactional fees for some banking services still apply. Please keep in mind that there will be Telco charges for GPRS/EDGE/3G usage. The rates and charges will differ between service providers. Please check with your service providers for more information on the charges.

You will need to log in to OCBC Internet Banking to register your beneficiary accounts.

• For Funds Transfer to 3rd party account within OCBC, select Funds Transfer to OCBC Account > Add Beneficiary.
• For Funds Transfer to Other Banks, select Funds Transfer to Other Banks > Add Beneficiary.
• For Bill Payment, select Bill Payment > Add Payee.

Yes, you can access into Mobile Banking when you are overseas as long as you are able to connect to a GPRS/EDGE/3G network.

For Celcom users, it will be Sim card dependant. If you are using a 3G SIM card, you should choose to access the 3G network; otherwise, you should use the GPRS network.

For Maxis users, the network to be used is dependant on the network that you have activated.  

When you access the GPRS/EDGE/3G network, you will be charged by the telco for data usage.  The charges depend on the size of information requested and sent (in bytes), and not on the length of time you access OCBC Mobile Banking.

We use the highest level of encryption available today to ensure that your account information and instructions are safe. As a good security practice, we strongly recommend that you close your phone browser and clear your browser cache after every logout.

Please contact OCBC Contact Centre immediately at 1300 88 5000 (within Malaysia) or 603-83175000 (outside Malaysia) for assistance.

As a security measure, Mobile Banking will automatically log out if you leave your mobile phone idle for more than 10 minutes. If you try to proceed with any transaction after you have been logged out, your phone will display “Session Timeout” message.

All beneficiaries must be registered at Internet Banking before payment can be made via Mobile Banking. After you have registered the beneficiaries in Internet Banking, you will be able to view the beneficiaries in Mobile Banking. This is because as an added security measure, the following financial transactions require 2-factor authentication during registration:

• Funds Transfer to Account(s) with Other Banks (MEPS IBG)
• 3rd Party Funds Transfer to Account(s) within OCBC Bank
• Bills Payment (Telekom, GE, Credit Card etc)

Currently, 2-factor authentication can only be performed via Internet Banking.

No, Mobile Banking does not allow high risk transactions. Thus, One Time Password (OTP) is not necessary for Mobile Banking.

No, you cannot log in to both Internet Banking and Mobile Banking concurrently. If you try to login to both channels at the same time, the earlier session would be automatically logged out.

The security certificate required for using Mobile Banking is Verisign Class 3. Please be aware that the Verisign certificate has a validity period and you would need to get an update from your phone manufacturer if the certificate has expired. Please ensure that the date and time settings on your phone are correct.  

You may check by viewing the details/information of the application. The name of the application is myOCBC, the vendor shown is “OCBC Bank (M) Berhad and the domain shown is “Trusted third party”.  

No, if Internet Banking is down, Mobile Banking will not be accessible as both services share the same system.

Please log in to Internet Banking/Mobile Banking to check if the transaction is successful in the transaction history page. If there is any dispute, please call our Contact Centre at 1300-88-5000 (within Malaysia) or 603-83175000 (outside Malaysia) immediately.

Any calls coming in should not disrupt the Mobile Banking session. This is however phone dependant. Nevertheless, if you remain inactive in Mobile Banking for more than 10 minutes, you will automatically be logged out.

To access OCBC Mobile Banking, you would need to ensure that the settings for Internet Access/Profile and Access Point (APN)/Java Settings are correct. OCBC Mobile Banking runs on Telco’s GPRS/EDGE/3G network with a secured bandwidth. Please contact your Telco to find out what is the secured network provided by them.

Please ensure that your mobile phone's Internet and Java/Access point (APN) settings have been optimized for Mobile Banking.

For Sony Ericsson mobile phone users, please ensure your Proxy Settings for Java are set to <NO>
Go to Menu » Settings » Connectivity » Internet Settings » Settings for Java™ »
Go to more » Select Settings » select <No> for Proxy Settings

For Nokia mobile phone users, please turn browser cookies <OFF>
Go to Menu » Web » Select Options » Turn browser cookies <OFF>

However, this error may also due to Telco connection settings. Please contact Telco if you consistently receive such error. 

Our error messages will always end with an error code. Most of the error messages seen after you have logged in are from OCBC Mobile Banking.

To access to OCBC Mobile Banking, you would need a correct Login ID and Password. Thus, please ensure that you do not store your Login ID and Password in your mobile phone. Unless the intruder knows your Login ID and Password, they are unable to login to OCBC Mobile Banking. You may change your password via Internet Banking immediately as a safety measure. If you suspect there is a discrepancy, please call our Contact Centre at 1300-88-5000 (within Malaysia) or 603-83175000 (outside Malaysia) immediately.

If you change your mobile phone, you will need to download the OCBC Mobile Banking application to the new phone. If you change your SIM card, just make sure that you have the correct GPRS/EDGE/3G settings in place. 

Please ensure that the Login ID and Password (both case sensitive) you entered is correct. To login to secured OCBC Mobile Banking, you will need to ensure that your phone is equipped with GPRS/EDGE/3G (for any other handsets) and is on our list of supported handset models.

You can also access our general product information pages, with any handset which is GPRS/EDGE/3G enabled at mobile.ocbc.com.my.

The OCBC Mobile Banking application is usually stored in the applications/my own/tools folder, depending on the type of mobile phone. If you have successfully downloaded the Mobile Banking application, please browse through the folders in your mobile phone and search for the myOCBC application with OCBC Bank logo.

Clear cache feature is phone dependent. Generally the steps to Clear Cache are:

Nokia: Select Menu > Web > Options > Advanced Options > Clear Cache

Sony Ericsson: Select Menu > Internet > More > Advanced/Options > Other Tab > Clear Cache

Samsung: Select Menu > Internet/Browser > Advanced > Clear Cache

This error message appears when there is failed communication from the phone to our servers. Please check your GPRS/EDGE/3G signal and try again when the signal is stronger.

In order to download the OCBC Mobile Banking application successfully, your mobile phone needs to be compatible with this service. Please click here to check the list of supported mobile phone models.

The Mobile Banking application can only be downloaded from mobile.ocbc.com.my via your mobile phone's Web browser.

Please check to ensure that the phone's GPRS/EDGE/3G and Java/Access Point (APN) settings are correct. Also check your security settings for VeriSign Class 3 certifcate. For security reasons, the phones require this certificate to download the application. Please contact your phone manufacturer to have the certificate installed in your phone. Also, to download our OCBC Mobile Banking application, the date and time settings on your phone must be correct.