With the Email emerging as an increasingly important communication tool, it is critical to take precautionary measures against cyber frauds.

1.Be wary of:

(a) any false e-mail address, logo or graphic designed to mislead you into accepting the validity of any email or website;

(b) any fake domain name which appears to be the Bank's website or the website of any other financial institution;

(c) any hyperlink to any fake website;

(d) any embedded form in any email; or

(e) or any other technique or method designed to mislead you or trick you into providing personal details, such as your Internet Banking, Phone Banking or ATM PIN, user name or password, or any other sensitive information or downloading a virus.

2.Never access OCBC Internet Banking from a link in an email.

3.Always enter the domain name of the Bank (ie. www.ocbc.com ) into your browser when logging onto the Bank's website. You are advised to take the necessary precautions and not to accept any websites at face value that redirects the link to OCBC Bank Group. If you are in doubt, please contact the bank at 1300-88 5000 or 03-8317 5000 if calling from overseas.

4.Never reveal your PIN to anyone. The Bank will never request for your Internet Banking, Phone Banking or ATM PINs for any reason.

5.Be aware of Phishing
Phishing is the term coined by hackers who imitate legitimate companies in e-mails to entice people to share passwords or credit card numbers. Before entering your Login ID and Password, you should always ensure that the website you are visiting belongs to OCBC Bank. This can be verified by the URL displayed in your browser as well as the Bank's name in its digital certificate. This precaution will ensure that you are not revealing your OCBC Bank Internet Banking Login ID and Password to a website other than OCBC Bank. Always check that our website address changes from http:// to https:// and a security icon, usually in the form of a lock or key, appears when authentication and encryption is expected.

OCBC Internet Banking - Official website

Double click on the "Padlock" or "Key" and a new window will pop-out. This Certificate will ensure the authenticity of the website.



Ensure the following on the Certificate:

(a) The Certificate is issued to www.ocbc.com.my

(b) The Certificate is issued by Verisign

(c) The Certificate has a valid date

You are encouraged to delete junk mail, chain mail or any other unsolicited email. Do not open email attachments from strangers.

If you discover or believe that there are fraudulent e-mails, fake websites or other scams directed at you or any other customer of the Bank, the Bank or the OCBC Bank Group, please notify the Bank immediately at 1300-88 5000 or 03-8317 5000 if calling from overseas.