1. You may direct your enquiries or complaint/dispute regarding the services:-
(a) by calling the Bank’s Call Centre at Tel : 1300-88-5000 ; or
(b) via the “Contact Us” button on the Bank’s website; or
(c) writing to the Bank at :
Customer Experience Department
OCBC Bank (Malaysia) Berhad
Menara OCBC
18 Jalan Tun Perak
50050 Kuala Lumpur
Malaysia
You need to provide the Bank with the details of your specific complaint/dispute and supporting documents to help expedite matters.
2. You shall not, at any time and under any circumstances whatsoever:-
(a) disclose its access/security codes to the Bank or any officer of the Bank or any other party; and
(b) use e-mail to send any communications where it involves your sensitive and your accounts, any transaction and other confidential information.
3. The complaint/dispute will be processed or responded to within 2 weeks of the Bank’s receipt of your complaint/dispute. If we require more time to investigate the complaint/dispute, we will inform you of the additional time required to do so.
4. If you are dissatisfied with the Bank’s response, you may appeal to the Chief Executive Officer of the Bank and the Bank will revert within 2 weeks from the receipt of your appeal.
5. If you are still not satisfied with the response, you may approach the Financial Mediation Bureau at :
Financial Mediation Bureau
Level 25 Dataran Kewangan Darul Takaful
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur.
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