General

General

Change personal details

 Contact Centre

Supported account types:

  • All accounts

How fast:

  • Changes will take effect in 2 working days.

  1. Dial 03 8317 5000
  2. Select language
  3. Press 1 for self-service menu and select 1 for Banking


Online Banking

Supported account types:

  • Savings, current, overdraft
For other accounts not present in the overview page, you can inform us through your Mailbox feature on online banking. We will get back to you via your provided email address.


How fast:

  • Immediate

1. Login to online banking

2. Scroll to “My Profile” and “Change Mailing Address"

Don’t have online banking? Apply with your ATM card number and PIN.

 

Mail-in

Supported account types:

  • All accounts
How fast:

  • Changes will take effect in 7 working days after we receive the form.
1. Download and complete the form.

2. Mail it to the stated address.

 

 Branches

Supported account types:

  • All accounts
How fast:

  • 1 working day
1. Bring the completed form to any OCBC Branch with your identity card or passport.

Rates

Forms

Product/Services Term & Conditions

Customer Satisfaction Survey

At OCBC Bank we are dedicated to listening to our customers and understanding their needs.

As a customer of OCBC Bank you may receive a call or SMS to ask for feedback on our service quality. Our appointed telephone survey vendor is Ascentiq Research (M) Sdn Bhd. Any information provided will be kept strictly confidential. We look forward to hearing from you on how we can improve our customer service.

We would like to stress that neither OCBC Bank nor any of its appointed vendors will ever ask for your personal account information, such as account balances and passwords, over the phone. If anyone asks for your personal account information, please do not disclose it; instead contact us at 03-8317 5000 immediately.

If you need clarification about the survey or if you do not wish to participate, please contact us at the same number 03-8317 5000.

Thank you in advance for sharing how you feel about our customer service.