Accounts

Accounts

Change personal details

Online Banking

  1. Login to online banking
  2. Enter your Login ID, PIN and one-time password
  3. Select "My Profile"
  4. Make the necessary changes in the fields as appeared on screen

Lost cheque / cheque book

Online banking

1. Login to online banking

2. Enter your Login ID, PIN and one-time password

3. Scroll over “Cheque Management”

4. Select “Stop Cheque Payment”

Request submitted after 9.30pm will take effect on the next working day

Important:

  • Please take note that a Stop Cheque Payment requested after 9.30PM is considered as next day’s instruction.
  • Please be advised that Stop Cheque Payments via Internet Banking, Mobile Banking and Phone Banking will be subjected to a Service Charge of RM20 per request.
  • The payment stopped instruction will only be effective if the cheque(s) have not been presented for payment. Please verify the status of all cheque(s) to be stopped by using the Cheque Status Inquiry service.
  • As provided for in the Rules of The Association of Banks in Malaysia, we reserve the right to levy a charge of RM150.00 if a payment stop cheque instruction is returned at a time when the account does not have sufficient funds.


Phone Banking

1. Dial 03 8317 5000.

2. Select language.

3. Press 1 for Self Service

4. Press 1 for Transaction Banking Enter your Phone Code / NRIC number

5. Enter Telephone PIN

6. Press  3 Cheque Services

7. Press  2 Stop cheque


Customer service Centre


1. Dial 03 8317 5000

2. Select language

3. Press 0 to speak with Customer Service Executive 

4. Press 1 for Banking Account Services

5. Enter Phone Code / NRIC number

Status of issued cheque

Online banking

1. Login to online banking

2. Enter your Login ID, Password and one-time password

3. Scroll over “Cheque Management”

4. Select “Cheque Status Inquiry”

 

Important:

  • From 1 March 2014, we will not be calling our customers to notify them on the cheques that have been deposited into their accounts but returned. Instead, we will courier the documents (IRD/RCA) that contain the images of these returned cheques to our customers' mailing addresses at a cost of RM10 per document to be charged to the deposit-accounts. For your convenience, sign up for our online banking where you can check the status of all cheques deposited into your account.

Customer service centre

1. Dial 03 8317 5000

2. Select language

3. Press 0 to speak with Customer Service Executive 

4. Press 1 for Banking Account Services

5. Enter Phone Code / NRIC number

 

Phone banking

1. Dial 03 8317 5000

2. Select language

3. Press 1 for Self Service

4. Press 1 Transaction Banking Account Phone Code / NRIC number

5. Enter Telephone PIN

6. Press  3 Cheque Services

7. Press  1 Cheque Status Enquiry

Deferment of the Imposition of Cheque Processing Fee

The 50 sen processing fee for each cheque issued will start only on 2 January 2015 (and not 1 April 2014). This was announced by Bank Negara Malaysia.

Please click here to find out more on the press statement from Bank Negara Malaysia.

Request for banking statement

Online Banking

1. Login to online banking

2. Enter your Login ID, PIN and one-time password

3. Select “My Accounts”

4. Select “Deposit Accounts”

5. Select “Monthly Statements”

6. Select “Month” to view

Note : The account is required to be tagged to your online banking


Customer service centre

1. Dial 03 8317 5000

2. Select language

3. Press 0 to speak with customer service executive 

4. Press 1 for Banking Account Services

5. Enter Phone Code / NRIC number

 

Branch

Locate branch

You will receive the banking statement within 7 working days via mail.

Make a new MYR fixed deposit placement

Branch

Locate branch

Placements will be processed immediately.

 

Online banking

  1. Login to online banking
  2. Enter your Login ID, PIN and one-time password
  3. Select “Services Request”
  4. Select the relevant FD Type and “From Account”
  5. Fill in the desired Amount, Tenure and Maturity Instruction
  6. Read and agree to the terms and conditions
  7. The placement will be processed and indicate din the Fixed Deposit Account 


Customer service centre

1. Dial 03 8317 5000

2. Select language

3. Press 0 to speak with customer service executive 

4. Press 1 for Banking Account Services

5. Enter Phone Code / NRIC number

Withdraw MYR fixed deposit

Branch

Locate branch

Withdrawals will take immediate effect.

Apply for remittance

Branch

Locate branch

Applications will take immediate effect.