Help And Support

Payments - DuitNow Transfer (Pay to Proxy)

Frequently asked questions
  • What is DuitNow Transfer (Pay to Proxy) for corporate payments?

    DuitNow Transfer (Pay to Proxy) is an industry initiative that allows corporates to send funds to individuals and other businesses on a real-time basis, without the need for naming a beneficiary bank or any account details. All that is required is either the beneficiary's NRIC, Passport number, Police/Army ID, Mobile number or Business Registration Number (BRN).

  • Is registration required to make payments using DuitNow Transfer (Pay to Proxy)?

    Yes, registration is required for making payments via DuitNow Transfer (Pay to Proxy). This can be done via internet banking.

  • My company's BRN is currently registered as a proxy and linked to an account in another bank. Can I link the same BRN as proxy to an OCBC account?

    No. Each proxy can only be linked to a single bank account at a time. To make a change, you can switch your company’s BRN proxy that is linked to an account in another bank to OCBC via OCBC Velocity. Switching is free and takes effect immediately.
  • What information is required to make payment using DuitNow?

    You will need a DuitNow ID from your payee to process your payment. The DuitNow ID can be a Business Registration Number (BRN), Mobile number, or NRIC, Police, Army ID or Passport number. If your payee has not registered for a DuitNow ID, the payment will be rejected.

  • How do I pay a person or company using DuitNow Transfer (Pay to Proxy)?

    You can use internet banking to perform a DuitNow Transfer (Pay to Proxy) transaction. If you are using OCBC Velocity (Business Internet Banking) or the OCBC Malaysia Business Mobile Banking app to perform the payment, simply use the usual payment features and choose to pay using your recipient's DuitNow ID (instead of completing their account details).

  • How do I know if I am paying the correct person or company?

    If you are using OCBC Velocity (Business Internet Banking) or the OCBC Malaysia Business Mobile Banking app to perform the payment, key in your recipient's DuitNow ID. The name of the individual or company will be displayed on-screen for you to confirm. Do ensure that you are paying the correct person or company before proceeding to authorise the payment. If the recipient details are incorrect, you can cancel the payment by exiting the screen.

  • When I use DuitNow Transfer (Pay to Proxy), how soon can the payment be received by the beneficiary?

    DuitNow Transfer (Pay to Proxy) is real-time. Once you have completed and authorised the payment online, your beneficiary will receive the funds immediately.

  • Are there any fees charged for making a payment through DuitNow Transfer (Pay to Proxy)?

    Yes, there is a separate charge for payments through DuitNow Transfer (Pay to Proxy). Please refer to Fees & Charges for more details.

  • Are there any limits to payments made using DuitNow Transfer (Pay to Proxy)?

    There is no minimum limit to the number of payments made via DuitNow Transfer (Pay to Proxy). However, the maximum limit that you can transfer is RM10,000,000 per transaction. Do note that each transaction is subject to the authorisation limit set in OCBC Velocity for each entity.

  • What are the cut-off times for DuitNow Transfer (Pay to Proxy)?

    There is no cut-off time for DuitNow Transfer (Pay to Proxy). It is available 24 hours daily, 365 days a year. DuitNow transfer is immediately made to the beneficiary accounts.

    Note: Transactions performed after 9:45pm will be reflected on your statement as the next business day's transaction date.

  • What should I do if I make an unintended transfer, or if my beneficiary does not receive the funds?

    Please contact the bank immediately should your beneficiary fail to receive the funds made via DuitNow Transfer (Pay to Proxy). Do also check that the correct account number has been provided for the transfer in the first place.

  • Will my payee receive a notification once I have performed a DuitNow Transfer (Pay to Proxy)?

    If you have ticked the "Notify Beneficiary" checkbox when performing the payment via OCBC Velocity (Business Internet Banking), your payee will receive a Payment Advice from OCBC Bank upon your DuitNow Transfer (Pay to Proxy).

  • How can I identify payments made via DuitNow Transfer (Pay to Proxy) for my business?

    All outgoing payments done via DuitNow Transfer (Pay to Proxy) will be reflected on your bank statement with the appropriate descriptions of the DuitNow Transfer (Pay to Proxy) as reference.

  • I am an OCBC Corporate customer but do not own an OCBC Velocity account. Can I still make a DuitNow Transfer (Pay to Proxy) Payment?

    No, you will not be able to make a DuitNow Transfer (Pay to Proxy) payment as this payment type is not available over the counter.

    If you would like to make a DuitNow Transfer (Pay to Proxy), you can get started by completing and submitting the OCBC Velocity Application Form to any of our OCBC Bank branches nationwide. The OCBC Business Internet Banking platform comes together with the OCBC Malaysia Business Mobile Banking app.

  • Can I pay in foreign currency via DuitNow Transfer (Pay to Proxy)?

    No, DuitNow Transfer (Pay to Proxy) is only applicable for the local Malaysian Ringgit (MYR) currency only.

  • Why am I unable to view my DuitNow recipients' name?

    As of 28 March 2021, all recipients' names are masked when the payer performs 5 consecutive National Addressing Database (NAD) name enquiries using their DuitNow ID or Account Number but are not followed by a successful transaction. The masking will remain in effect until the next calendar day.

    This is to prevent any misuse of NAD enquiries and to protect the recipient's personal information.

Help & Support for DuitNow Transfer proxy