Help And Support
Banking - General
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What documents do I need to open an account?
To open an account, you need only to download and submit the completed Business Banking document to us at any of our OCBC branches nationwide.
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When are the cheques that I have deposited processed?
Cheques deposited at the Bank's cheque deposit machines and counters before the daily cut-off time of 4pm (Monday to Friday) are processed on the same business day*; if good for payment, the funds will be credited to the account the next business day*. Cheques deposited after the cut-off time will only be collected and processed the following business day*.
*Business day refers to a working day from Monday to Friday at the Head Office of OCBC Bank (Malaysia) Berhad/OCBC Al-Amin Bank Berhad.
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How do I update my business address?
Mail in
Complete the form and mail it to any OCBC Branch.
Change will take effect within three (3) working days upon receipt of the form.
Branches
Submit the completed form to any OCBC Branch along with your identity card or passport.
Change will take effect within three (3) working days upon receipt of the form.
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How can I confirm the SMS I received is from OCBC?
OCBC will only use the following SMS short codes numbers when communicating via SMS: 62662, 63235, 62282, 62888 and 63630.