If you have an issue that needs to be resolved or wish to feedback on our products and services, here's how you can reach out to us: |
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NOTE: Sealed copy of court orders may be served on the Bank at the nearest branch. Electronic communication channels of the Bank (including customer service or other email addresses, facsimile numbers, online forms) are not equipped to handle legal processes. Any legal processes sent through electronic communication channels must be re-delivered to the nearest branch to enable due processing. |
If your complaint is not resolved to your satisfaction, you may: Email to myexperience@ocbc.comWrite to: Service Transformation Department OCBC Bank (Malaysia) Berhad Menara OCBC, 18 Jalan Tun Perak 50050 Kuala Lumpur |
Please take note sealed copy of court orders may be served on the Bank at the nearest branch. This email address is not equipped to handle legal processes. Any legal processes sent through this email address or any electronic communication channels must be re-delivered to the nearest branch to enable due processing. |
Bank Negara Malaysia (BNM) BNMLINK (strictly by appointment) 4th Floor, Podium AICB Building No. 10, Jalan Dato' Onn 50480 Kuala Lumpur |
Telephone: 1-300-88-5465 (1-300-88-LINK) Webform: telelink.bnm.gov.my Website: www.bnm.gov.my |
Ombudsman for Financial Services (OFS) (formerly known as Financial Mediation Bureau) Level 14 Main Block Menara Takaful Malaysia No 4, Jalan Sultan Sulaiman 50000 Kuala Lumpur |
Telephone: 603-22722811 Email: enquiry@ofs.org.my Website: www.ofs.org.my |
Securities Industry Dispute Resolution Center (SIDREC) Unit A-9-1, Level 9, Tower A Menara UOA Bangsar No. 5, Jalan Bangsar Utama 1 59000 Kuala Lumpur |
Telephone: 603-2282 2280 Email: info@sidrec.com.my Website: www.sidrec.com.my |
The Association of Banks in Malaysia 34th Floor, UBN Tower 10 Jalan P Ramlee 50250 Kuala Lumpur |
Telephone: 1-300-88-9980 / 603-20788041 Email: banks@abm.org.my Website: www.abm.org.my |